B17 Softened

No Sweat Return Policy

Got the wrong items or it’s just not what you expected? No sweat! You can send it back within 10 days of delivery.

To be eligible for restocking, the product must also meet the following conditions:

• The product must be in its original packaging without any price or promotional stickers.
• The outer box must be in perfect reselling condition without any writings.
• The product must be intact and in the same condition as when originally purchased, with no installation or use.
• The product must not have been purchased at a clearance price.

Swaps

Need to swap out your item? Here’s how:

Speedy Exchange

Want your new item right away? Place a new order, and we’ll ship it before receiving the return. Your card will be charged for the new order, and we’ll refund the old one as soon as we get it back.

Standard Exchange

Send back the item you don’t want, and we’ll ship your new order once we receive the return. We’ll only charge (or refund) the difference in price.

Sale Items

Items on sale with a 20% discount or more are final sale and can’t be returned or exchanged. Consider selling these items locally, like on Kijiji.

From Quebec, to your doorstep, expect a smooth ride with no surprise fees like duties or brokerage. We ship within 1 to 4 days. More than 80% of orders arrive in 2 days or less. Need it faster? Let us know, and we’ll pedal extra hard for express service.

For purchases of $149 and over with items weighing less than 25 lbs, shipping is free. For oversized items or items weighing between 25 and 100 lbs, an additional shipping fee will apply based on the specific case. 

We offer in-store pickup for your online purchases. To ensure a smooth and pleasant experience, please read the following terms and conditions regarding our in-store pickup service carefully.

How It Works

1. Select Pickup Option: When finalizing your online purchase, choose "In-Store Pickup" as your delivery method.

2. Order Confirmation: Once your order is placed, you will receive a confirmation email with your purchase details and pickup instructions.

3. Order Preparation: We will prepare your order within 1-2 business days. You will receive a second email informing you that your order is ready for pickup.

4. Pickup: Visit our store located at 1020-H boulevard du lac, Québec (Lac Beauport). Québec, G3B 0W8 with a copy of your order confirmation and a valid ID. A member of our team will hand over your order.

Pre-Orders

If the item you ordered is not in stock and is a pre-order, we will notify you by email when the item arrives and is ready for pickup.

Pickup Conditions

1. Pickup Timeframe: You have 10 business days to pick up your order from the time you receive the email notification that your order is ready.

2. Identification: For security reasons, we require the person picking up the order to present a valid photo ID (such as a driver's license, ID card, or passport).

3. Authorized Pickup: If you cannot come in person, you can designate an authorized person to pick up your order. Please inform us in advance by email, providing the full name and ID of the person authorized to pick up the order on your behalf.

4. Changes and Cancellations: If you wish to modify or cancel your order after selecting the in-store pickup option, please contact us as soon as possible at service@unite.bike. We will do our best to accommodate your request.

Customer Service

If you have any questions or concerns regarding in-store pickup, please feel free to contact us at service@unite.bike .Our team is here to help!